West Elm Furniture Customer Service. at your service. From general queries to processing returns, we're here to help. If there's something you can't find, get in touch with us via phone or email. After being stuck for 45 minutes being transferred from this department to that department in the West Elm customer service line, I finally got an agent that gave a crap and figured out that no, they did not know what happened to the second box, so they will issue me a full refund and give me 25% off my next order.
165 reviews of west elm "Smooth lines, rounded curves and the simplicity of modern design. West Elm opened today, and the Austin location is every bit as big and beautiful as the Houston/Dallas locations. Tons of furniture and household accessories - modernistic yuppie heaven. The building is well designed and the space feels open and airy... West Elm customer service is struggling with outdated technology and poor support Waiting months for a brand new but broken couch to be replaced or a refund on an errant charge for hundreds of. 25% Off velvet furniture & decor . up to 25% off lightng .. Contact Us | west elm United Kingdom ; Contact Us Customer Service. Couldn't find what you were looking for? Have a great idea for a new product? We value your feedback and want to hear from you. To let us know how we can improve your shopping experience, or to ask a specific.
Address: 19 Wandoo Street Fortitude Valley QLD 4006 Phone: (07) 3173 5200 Hours: Monday: 11:00am - 5:00pm: Tuesday: 11:00am - 5:00pm: Wednesday: 11:00am - 5:00pm.
After being stuck for 45 minutes being transferred from this department to that department in the West Elm customer service line, I finally got an agent that gave a crap and figured out that no, they did not know what happened to the second box, so they will issue me a full refund and give me 25% off my next order. I made a purchase from the West elm store July 27th, 6:00 pm and next day 7:00 am I had called the customer service to change the fabric of the sofa. I didn't want to cancel the order just wanted. West Elm have now offered the measly 10% again for this inconvience thats gone on for two months. Absolutely ridiculous for a company charging as much as they do. Poor customer service, slow delivery, rude delivery drivers, poor quailty products. Common problems addressed by the customer care unit that answers calls to 888-922-4119 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call West Elm we recommend you tell us what issue you are having and then possibly contact them via phone. In total, West Elm has 1.